Why we are Successful!
Successful Business to Business and Business to Customer Inbound Telemarketing and Outbound Telemarketing requires a professional approach. The Outsource-Telemarketing agents are experts at communicating to customers and prospects at their level. We establish and build profitable relationships on your behalf.
Customer Service is the Key
To make your b2b telemarketing program a success Outsource-Telemarketing only recruits intelligent people, we test their people skills, and teach them a lot about business and sales and phone techniques. We work with you to educate them about your company, and put them to work in dedicated teams. Then we monitor their performance continuously to help them improve.
You can be assured that your telemarketing team is working in top form with Outsource-Telemarketing performance enhancement process. It delivers metrics that assure you we’re doing our job and actionable business data that drives your sales, marketing, and customer development programs to new levels of success.
Our team delivers inbound telemarketing and outbound telemarketing results that exceed expectations.
Telemarketing Sales
Grow your outbound telemarketing sales, generate and qualify hotter leads, book more appointments, register attendees for conferences and seminars, take customer and client polls, client retention, advertise your product or website, offer great customer support, and get feedback from your customer base.
The key to opening the doors to buyers and decision makers on outbound telemarketing calls is getting by the gatekeepers: receptionists, secretaries and attendants: automated and human. We can get your message through these barriers to the right people.
Once inside our agent’s initiate and carry out unscripted business conversations. They listen for the exact moments when your customers or prospects want more information, and go in for the sale.
Outbound Telemarketing
Ask us to handle your outbound telemarketing needs. We supply quick and accurate order processing, literature request fulfillment and buyer qualification. Have your sales staff follow up on hot leads served to them by our agents or ask them close sales. When you have satisfied customers on the phone cross-sell/up-sell them targeted offers.
Selling to businesses via catalogs or on your web site? Have us enter orders, process credit cards, and handle billing and fulfillment (we offer a fullfillment center, ask one of our project managers). We can also manage product returns.
Customer Care and Support
Take care of your B2B telemarketing buyers and retain them with quality customer care. Our agents can answer questions, provide first level help desk support, open trouble tickets and page/dispatch field staff.
Protecting Your Income
Telemarketing provides a vital income stream for your enterprise. Outsource-Telemarketing protects it with our network of over 100 agents located across the U.S. and in Canada. We train staff, shift customer data and automatically transfer calls and contacts to the other staff when needed. Customer contacts are handled seamlessly. Should there be longer than expected wait times, we can put messages on your lines asking callers to be patient on account of the particular event.
Connect to Consumers
Develop and expand your reach into consumer markets with high quality Inbound and Outbound Telemarketing services. Follow through with hassle-free order entry, credit card processing and fulfillment including reverse logistics. Keep the customers you acquired with highly responsive customer service. AnswerNet can help you carry out these tasks successfully.
Inbound Telemarketing / Outbound Telemarketing
Outsource-Telemarketing.com is ready to meet your needs with Inbound and Outbound Telemarketing, Order Entry, Appointment Scheduling, and Lead Generation and Qualification.
Experienced, trained agents establish and build consumer trust, identify needs and respond with targeted offers. Interactive voice response (IVR) on inbound telemarketing calls enables your CRM strategy by identifying customers. Our agents can then present them with targeted offers.
Cross-selling and Up-selling
People will always have needs they haven’t vocalized. Our agents put forward targeted offers at the right times in the interactions, (inbound telemarketing or outbound telemarketing), for maximum results. Customers will be glad they called, or you called them!
Quality Customer Care
Looking after consumers is the best way to retain them for future telemarketing. Our staff provides courteous, friendly and helpful customer service. We can also make outbound customer care calls. For complex products and services we offer first level help desk. Our agents can open trouble tickets, warm-transfer support issues and page/dispatch your technicians.
Quick Notification
Generate a buzz before your new product arrives or service goes live! Outsource-Telemarketing can place outbound telemarketing calls or send out Automated Outbound Telemarketing IVR notifications before they hit the market. Late payments? Avoid losing customers entirely by sending them reminder outbound IVR messages.
Product recalls or service changes? Outbound notifications keep consumers informed and loyal. Ask about our corporate hotlines.
Worry-free Compliance
Through our partners, we help ensure your inbound and outbound consumer telemarketing programs comply with the latest legislation and regulations.
